Hetzner raises prices

This morning I received an email from Hetzner stating that they are raising prices in the US while significantly reducing bandwidth.

The largest price percentage increase is 27.52% for CPX21 servers, and the smallest is 4.17% for CX3+ servers.

Bandwidth allotments are decreasing on average, across all products, 88.19% from previous allotments.

I’ve been a big fan of Hetzner. Unfortunately they’ve made a feeble attempt to dress this change up in the name of “fairness”.

With the new tariff structure, we want to make conditions for our customers around the world as fair as possible … Until this change, customers who have used fewer resources have covered the costs, in a way, for other customers who have used much more resources. We want to make things more balanced. The new prices will give our customers the best possible price for the resources they use.

  • Hetzner

I’d love to see a better explanation for why prices are increasing so much in exchange for such a significant drop in bandwidth allotments. A lot of Hetzner customers cite generous bandwidth allotments as one of the reasons they’ve chosen Hetzner as a provider. As far as I can tell, that generosity has evaporated in the great US of A.

And the fact that this was announced on Thanksgiving Day, a major holiday in the US, certainly deserves a dishonorable mention.

Update

Now that I’ve looked at my invoice, Hetzner’s price change and justification is even more frustrating.

I personally use 0TB per month across 6 CPX21 servers (I know I’m over-provisioned; that’s not the point). The point is I’ve been paying €42.30 + €1.00/mo for 20TB of bandwidth, of which I’ve used zero on average. What Hetzner’s statement tells me is that even at that price, I was subsidizing some heavy users. And to thank me for it, I can now pay €53.94/mo in exchange for 12TB, for fairness.

New price and bandwidth table

From the updated bandwidth and pricing table provided in Hetzner’s email, here are the price changes for CCX and CPX servers in Ashburn and Hillsboro.

Product Old(€) New(€) Increase(%) Old Traffic (TB) New Traffic (TB) Traffic Decrease (%)
CPX11 3.85 4.49 16.62% 20 1 95.000000
CPX21 7.05 8.99 27.52% 20 2 90.000000
CPX31 13.10 15.99 22.06% 20 3 85.000000
CPX41 24.70 29.99 21.42% 20 4 80.000000
CPX51 54.40 59.99 10.28% 20 5 75.000000
CCX13 11.99 12.99 8.34% 20 1 95.000000
CCX23 23.99 25.99 8.34% 20 2 90.000000
CCX33 47.99 49.99 4.17% 30 3 90.000000
CCX43 95.99 99.99 4.17% 40 4 90.000000
CCX53 191.99 199.99 4.17% 50 6 88.000000
CCX63 287.99 299.99 4.17% 60 8 86.666667
LB11 5.39 5.39 0.00% 20 1 95.000000
LB21 16.40 16.40 0.00% 20 2 90.000000
LB31 32.90 32.90 0.00% 20 3 85.000000

Hetzner’s email

Your client number: XXXXXXXXXX

Dear Adriano Caloiaro

We are writing to inform you about important changes to the tariff structure of our Cloud servers (CCX and CPX lines) and our Load balancers at our US locations in Ashburn and Hillsboro.

What will change?

Starting on 1 December 2024, 01:00 am CET, we will begin charging new prices for newly-created Cloud servers and introduce new amounts for included traffic for Cloud Servers and Load balancers at the US locations in Ashburn (ASH) and Hillsboro (HIL). This also applies to existing Cloud servers and Load balancers that are switched to a different tariff using the “Rescale” function. For any existing Cloud servers and Load balancers you have at these locations, the new prices and the new amounts for included traffic will apply later, starting on 1 February 2025, 01:00 am CET. The price for traffic overage will remain unchanged in the new price structure.

What are the new prices and amounts of included traffic?

Below, you can see a list of the old and new prices and the included traffic.

ProductOld priceNew priceOld included trafficNew included traffic
CPX11€ 3.85€ 4.4920 TB1 TB
CPX21€ 7.05€ 8.9920 TB2 TB
CPX31€ 13.10€ 15.9920 TB3 TB
CPX41€ 24.70€ 29.9920 TB4 TB
CPX51€ 54.40€ 59.9920 TB5 TB
 
CCX13€ 11.99€ 12.9920 TB1 TB
CCX23€ 23.99€ 25.9920 TB2 TB
CCX33€ 47.99€ 49.9930 TB3 TB
CCX43€ 95.99€ 99.9940 TB4 TB
CCX53€ 191.99€ 199.9950 TB6 TB
CCX63€ 287.99€ 299.9960 TB8 TB
 
LB11€ 5.39unchanged20 TB1 TB
LB21€ 16.40unchanged20 TB2 TB
LB31€ 32.90unchanged20 TB3 TB
All monthly prices are excl. VAT and excl. IPv4 addresses.

Why are we making these changes?

With the new tariff structure, we want to make conditions for our customers around the world as fair as possible. To do that, we will calculate our prices based on local conditions in Europe, Singapore, and the USA. Until this change, customers who have used fewer resources have covered the costs, in a way, for other customers who have used much more resources. We want to make things more balanced. The new prices will give our customers the best possible price for the resources they use.

What else do I need to know?

Displayed prices and included traffic on Cloud Console

For technical reasons, we will display the new prices and amounts of included traffic on the Cloud server and Load balancer detail pages on Cloud Console starting on 1 December 2024. This will also be true for your existing Cloud servers and Load balancers. However, the invoice will still be issued according to the previous conditions. A corresponding note will be displayed for your existing affected products. On the invoice preview on the “Usage” page, you will see the correct existing price for your existing servers.

Displayed prices on the Cloud API

In the transition time period between 1 December 2024 and 1 February 2025, the Cloud API will already return the new prices and included traffic. This will also be true for your existing Cloud servers and Load balancers. But this will only affect the display here. The invoice preview will display the correct existing price. And of course, your invoice itself will be for the correct existing price.

Traffic warning

You may see early traffic warnings during the transition time period starting on 1 December 2024 for your existing Cloud servers and Load balancers. Please note that the previous traffic included for existing Cloud servers and Load balancers remains valid until 31 January 2025.

If you do not agree with this adjustment, you can cancel the affected products at any time. We ask for your understanding for why we are making these changes. We truly believe that we can continue to offer you our Cloud Servers and features at the best price-performance ratio despite these adjustments.

We will be happy to answer any questions you may have. Please write us a support request using your account on Cloud Console at https://console.hetzner.cloud/support

Thank you for your trust and support.

Kind regards

Hetzner Online